Frequently Asked Questions
Everything you need to know about shopping with Nayomi Saudi Arabia
What are the shipping options available within Saudi Arabia?
We offer standard home delivery across all major cities in KSA. Orders over 299 SAR qualify for free shipping, while smaller orders incur a flat delivery fee.
How long will it take to receive my order?
Delivery typically takes 2 to 5 business days for major cities like Riyadh, Jeddah, and Dammam. Remote areas may take up to 7 business days.
What is your return and exchange policy?
For hygiene reasons, lingerie and adhesive products cannot be returned. Other items in original condition with tags can be returned within 7 days of delivery.
Which payment methods do you accept?
We accept various payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for most locations.
How can I find my correct size?
Each product page features a detailed Size Guide. We recommend measuring yourself according to our instructions to ensure the perfect fit for bras and nightwear.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a tracking number via SMS and email to monitor your shipment's progress in real-time.